Privacy Policy

The New English Art Club (NEAC) is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and any subsequent UK legislation covering data protection, the Data Controller is the New English Art Club (Charity No. 295780)


This Policy sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used.


This Policy covers the New English Art Club and the NEAC Trading Company Ltd in relation to the collection and use of the information you give us. We may change this Policy from time to time. If we make any significant changes we will advertise this on our website ( or contact you directly with the information. Please check this page occasionally to make sure you are happy with any changes.


If you have any questions about this Policy or concerning your personal information, please contact our Data Protection Officer at


What type of personal information we collect

The type and amount of information we collect depends on why you are providing it. The information we collect will usually include your name, email address, postal address and phone number and company name for exhibition and event enquiries. If you are a supporter, for example, joining our Friends scheme, making a donation or signing up for an event, in addition to asking for your name and contact details (your full address, email address and your phone number) we may also ask you for details such as your date of birth, although you are not obliged to provide this.


If you use your credit or debit card to make a purchase or donation on our website, we will ensure that this is done securely and in accordance with the Payment Industry Data Security Standard. Your card details are processed securely by external payment gateways, and we do not receive, nor can we access or store your card details.


If you are a Scholarship or Membership applicant, the information you are asked to provide is as set out in the application and necessary for the purposes of our considering your application.


How we collect information

We may collect information from you whenever you contact us engage with us. For example when you:

- visit our website (see below for Cookies policy)
- enter works to our Open Exhibitions (via Mall Galleries)
- order goods from us
- donate to us, or enquire about sponsorship and advertising opportunities
- sign up as a Friend of the New English
- enquire about our artists, activities or services
- sign up to receive news about our activities (online or on a printed form)
- post content onto our website, or social media channels
- volunteer for us
- attend a meeting with us
- book tickets for, or take part in our events
- contact us in any way including online, email, phone, SMS, social media or post
- enter a competition
- register your interest in becoming a member artist


Where we collect information from

From you when you give it to us directly: You may provide your details when you ask us for information or make an enquiry, make a donation, volunteer, attend our events, sign up to a mailing list, order goods from us or contact us for any other reason. [Your information may be collected by an organisation we are working with (such as a professional fundraising agency) but we are still responsible for your information.]


When you give it to us indirectly: Your information may be shared with us by other organisations and third parties such as NowDonate, Facebook, Eventbrite, Mailchimp, Stripe, Paypal, GoCardless. They should only do so in the way they have set out in their own Privacy Policy which you should check when you give your details.


When you have given other organisations permission to share it: Your information may be provided to us by other organisations if you have given them your permission. This might, for example, be a charity working with us or might be when you buy a product or service from a third-party organisation. The information we receive from other organisations depends on your settings or the option responses you have given them.


When you use our website: When you use our website, information about you is recorded and stored. See the information about the use of cookies under that heading below.


When it is available on social media: Depending on your settings or the privacy policies applying for social media and messaging services you use, like Facebook, Instagram or Twitter, and only within the context of the services we offer, you might give us permission to access information from those accounts or services. We won't share this information.


How we use your information

We will use your personal information in a number of ways which reflect the legal basis applying to the processing of your data. These may include:

- providing you with the information or services you have asked for
- processing donations you make, including processing for Gift Aid purposes
- organising volunteering activity you have told us you want to be involved in and in relation to the fundraising for us you are involved in
- sending you email communications that may be of interest, including marketing information about our services and activities, campaigns and appeals asking for donations and other fundraising activities and promotions for which we seek support
- when necessary for carrying out your obligations under any contract between us, including sale of goods
- seeking your views on the services or activities we carry on so that we can make improvements
- maintaining our organisational records and ensuring we know how you prefer to be contacted
- analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness
- processing scholarship or membership applications


Our legal basis for processing your information

The use of your information for the purposes set out above is lawful because one or more of the following applies:

- Where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at This will not affect the lawfulness of processing your information prior to your withdrawal of consent being received and actioned.
It is necessary for us to hold and use your information so that we can carry out our obligations under a contract entered into with you or to take the steps you ask us to prior to entering into a contract.
It is necessary to comply with our legal obligations.
Where legitimate interest applies, i.e. where we may use your data in ways you would reasonably expect and which have a minimal privacy impact, or where there is a compelling justification for the processing. For example, we might send you a catalogue in the post if you have provided us with your postal address.

If you make a purchase from our website, we will add you to our email newsletter list, in line with GDPR (legitimate interest) and PECR (soft opt-in). You may remove yourself at any stage by clicking the unsubscribe link that appears in all our email newsletters, or by contacting us at

If you want to contact us about your marketing preferences, please email


How we keep your information safe


We understand the importance of security of your personal information and take appropriate steps to safeguard it.
All personal data is stored securely in GDPR-compliant cloud-based applications such as ArtLogic database, Zoho, GoCardless, Stripe, Google Drive and Mailchimp. For financial or technical reasons, the information you provide to us may be transferred to countries outside the European Economic Area (EEA), which are not subject to the same data protection regulations as apply in the UK. We meet our obligations under GDPR by ensuring that the information has equivalent protection as if it were being held within the EEA. We do this by ensuring that any third parties processing your data outside the EEA either benefits from an adequacy determination for GDPR purposes and/or, where appropriate, we have entered into a Data Processing Agreement which contains model EU clauses.We always ensure only authorised persons have access to your information, which means only our committee and contractors, and that everyone who has access is trained appropriately to manage your information.
No data transmission over the internet can however be guaranteed to be 100% secure. So, while we strive to safeguard your information, we cannot guarantee the security of any information you provide online and you do this at your own risk.


Who has access to your information?

- Third parties who provide services for us, for example, ArtLogic (who provide our website, contact database and email marketing platforms) or MailChimp.We select our third-party service providers with care, and based on their compliance with data laws. We provide these third parties with the information that is necessary to provide the service and we will have an agreement in place that requires them to operate with the same care over data protection as we do.
- Where necessary to complete a transaction or provide a service you have requested, we will need to pass on your details to third-parties. For example, when purchasing artwork from our online shop, we will need to pass on your name and address to the artist so that they can arrange delivery of the work to you. They, in turn, might need to provide your details to a courier company. We will only provide the minimum amount of information necessary.
- Third parties if we run an event in conjunction with them. This applies in particular with the Federation of British Artists based at Mall Galleries who host our Annual Exhibition.
- Analytics and search engine providers that help us to improve our website and its use.
- Third parties in connection with restructuring or reorganisation of our operations, for example, if we merge with another charity. In such event we will take steps to ensure your privacy rights will be protected by the third party.
- We may also disclose your personal information if we are required to do so under any legal obligation and may use external data for the purposes of fraud prevention and credit risk reduction, or where doing so would not infringe your rights, but is necessary and in the public interest.
Other than this, we will not share your information with other organisations without your consent.


Keeping your information up to date


We would appreciate if you let us know when your contact details change. You can do so by contacting us at


Our use of "cookies"


"Cookies" are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. They are stored on your hard drive to allow our website to recognise you when you visit.


How We Use Cookies: The New English website uses cookies to help our website work well and to track information about how people are using it. We collect and retain information about your transactions with us so that we can process your transactions and deal with future queries.


Third Party Cookies: We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

We use MailChimp to manage all subscriptions to our mailing lists and to manage the creation and sending of emails to subscribers of those lists. Mailchimp uses a session cookie to track users through the Sign-Up process when they submit information via our Sign Up (subscription) form. For further information please read MailChimp's privacy policy.




Any links on our website may take you to third party sites over which we have no control. When linking to another website, you should read the privacy policy stated on that website. This policy does not cover the use of your personal data on any third party websites.


Children's Information


We appreciate that our supporters are of all ages. Where appropriate, we will ask for consent from a parent or guardian to collect information about children (under 16s).


How long we keep your information for


We will hold your personal information for as long as it is necessary for the relevant activity. By way of example, we hold records of donations you make for at least six years so we can fulfil our statutory obligations for tax purposes.
If you ask us to stop contacting you with marketing or fundraising materials, we may keep a record of your contact details and limited information needed to ensure we comply with your request.


Your rights


You have the right to request details of the processing activities that we carry out with your personal information through making a Subject Access Request. More details about how to make a request, and the procedure to be followed, can be found in our Data Protection Policy below. To make a request contact us at
You also have the following rights:

- the right to request rectification of information that is inaccurate or out of date;
- the right to erasure of your information (known as the "right to be forgotten");
- the right to restrict the way in which we are dealing with and using your information;
- the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the "right to portability"); and rights in relation to automated decision-making and profiling, including profiling for marketing purposes.
All of these rights are subject to certain safeguards and limits or exemptions, further details of which can be found in our Data Protection Policy. To exercise any of these rights, you should contact us at
If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner's Office. Further details about how to complain can be found here:


Changes to this Privacy Policy


This Policy may be changed from time to time. If we make any significant changes we will advertise this on our website or contact you directly with the information.
Do please check this Policy each time you consider giving your personal information to us.

This Policy was last updated in May 2022


Data Protection Policy
1.1. The New English Art Club (Charity No. 295780) "the Charity" is the Data Controller for the purposes of the EU General Data Protection Regulation.
1.2. The Charity collects and uses certain types of personal information about the following categories of individuals:
1.2.1. Staff/Members
1.2.2. Volunteers including Trustees;
1.2.3. Service Users;
1.2.4. Beneficiaries;
1.2.5. Donors;
1.2.6. Friends
1.2.7. Patrons
1.2.8. Artists
and other individuals who come into contact with the Charity.
1.3. The Charity will process this personal information in the following ways:
1.3.1. providing you with the information or services you have asked for
1.3.2. processing donations you make, including processing for Gift Aid purposes
1.3.3. organising volunteering activity you have told us you want to be involved in and in relation to the fundraising for us you are involved in
1.3.4. sending you communications with your consent that may be of interest including marketing information about our services and activities, campaigns and appeals asking for donations and other fundraising activities and promotions for which we seek support
1.3.5. when necessary for carrying out your obligations under any contract between us, including sale of goods
1.3.6. seeking your views on the services or activities we carry on so that we can make improvements
1.3.7. maintaining our organisational records and ensuring we know how you prefer to be contacted
1.3.8. analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness
1.3.9. processing grant or job applications
1.3.10. to comply with statutory and contractual obligations relating to employment;
1.3.11. to comply with statutory and other legal obligations relating to safeguarding.
1.3.12. to send you communications by post based on legitimate interest
1.4. This policy is intended to ensure that personal information is dealt with properly and securely and in accordance with the EU General Data Protection Regulation (the "GDPR") and other related legislation. It will apply to information regardless of the way it is used or recorded and applies for as long as the information is held.
1.5. The GDPR applies to all computerised data and manual files if they come within the definition of a filing system. Broadly speaking, a filing system is one where the data is structured in some way that it is searchable on the basis of specific criteria (so you would be able to use something like the individual's name to find their information), and if this is the case, it does not matter whether the information is located in a different physical location.
1.6. This policy will be updated as necessary to reflect best practice, or amendments made to the GDPR, and shall be reviewed every 2 years.
2.1. 'Personal data' is information that identifies an individual, and includes information that would identify an individual to the person to whom it is disclosed because of any special knowledge that they have or can obtain. A sub-set of personal data is known as 'special category personal data'. This special category data is information that relates to:
2.1.1. race or ethnic origin;
2.1.2. political opinions;
2.1.3. religious or philosophical beliefs;
2.1.4. trade union membership;
2.1.5. physical or mental health;
2.1.6. an individual's sex life or sexual orientation;
2.1.7. genetic or biometric data for the purpose of uniquely identifying a natural person.
2.2. Special Category information is given special protection, and additional safeguards apply if this information is to be collected and used.
2.3. Information relating to criminal convictions shall only be held and processed where there is legal authority to do so.
3.1. The six data protection principles as laid down in the GDPR are followed at all times:
3.1.1. personal data shall be processed fairly, lawfully and in a transparent manner, and processing shall not be lawful unless one of the processing conditions can be met;
3.1.2. personal data shall be collected for specific, explicit, and legitimate purposes, and shall not be further processed in a manner incompatible with those purposes;
3.1.3. personal data shall be adequate, relevant, and limited to what is necessary for the purpose(s) for which it is being processed;
3.1.4. personal data shall be accurate and, where necessary, kept up to date;
3.1.5. personal data processed for any purpose(s) shall not be kept for longer than is necessary for that purpose/those purposes;
3.1.6. personal data shall be processed in such a way that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.
3.2. In addition to this, the Charity is committed to ensuring that at all times, anyone dealing with personal data shall be mindful of the individual's rights under the law (as explained in more detail in paragraphs 7 and 8 below).
3.3. The Charity is committed to complying with the principles in 3.1 at all times. This means that the Charity will:
3.3.1. inform individuals as to the purpose of collecting any information from them, as and when we ask for it;
3.3.2. be responsible for checking the quality and accuracy of the information;
3.3.3. regularly review the records held to ensure that information is not held longer than is necessary, and that it has been held in accordance with the Records Retention Policy;
3.3.4. ensure that when information is authorised for disposal it is done appropriately;
3.3.5. ensure appropriate security measures to safeguard personal information whether it is held in paper files or on our computer system, and follow the relevant security policy requirements at all times;
3.3.6. share personal information with others only when it is necessary and legally appropriate to do so;
3.3.7. set out clear procedures for responding to requests for access to personal information known as subject access requests;
3.3.8. report any breaches of the GDPR in accordance with the procedure in paragraph 9 below.
4.1. The individual has given consent that is specific to the particular type of processing activity, and that consent is informed, unambiguous and freely given;
4.2. The processing is necessary for the performance of a contract, to which the individual is a party, or is necessary for the purpose of taking steps with regard to entering into a contract with the individual, at their request;
4.3. The processing is necessary for the performance of a legal obligation to which we are subject;
4.4. The processing is necessary to protect the vital interests of the individual or another;
4.5. The processing is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us;
4.6. The processing is necessary for a legitimate interest of the Charity or that of a third party, except where this interest is overridden by the rights and freedoms of the individual concerned. More details of this are given in the Privacy Notice [or state where this information can be found if relevant].
5.1. The following list includes the most usual reasons that the Charity will authorise disclosure of personal data to a third party:
5.1.1. to give a confidential reference relating to a current or former employee or volunteer;
5.1.2. for the prevention or detection of crime;
5.1.3. for the assessment of any tax or duty;
5.1.4. where it is necessary to exercise a right or obligation conferred or imposed by law upon us (other than an obligation imposed by contract)
5.1.5. for the purpose of, or in connection with, legal proceedings (including prospective legal proceedings);
5.1.6. for the purpose of obtaining legal advice;
5.1.7. for research, historical and statistical purposes (so long as this neither supports decisions in relation to individuals, nor causes substantial damage or distress);
5.2. The Charity may receive requests from third parties (i.e. those other than the data subject, the Charity, and its employees) to disclose personal data it holds about individuals. This information will not generally be disclosed unless one of the specific exemptions under the GDPR which allow disclosure applies, or where disclosure is necessary for the legitimate interests of the third party concerned or the Charity.
5.3. All requests for the disclosure of personal data must be sent to the Data Protection Officer who will review and decide whether to make the disclosure, ensuring that reasonable steps are taken to verify the identity of the requesting third party before making any disclosure.
6.1. The Charity will take reasonable steps to ensure that members of staff and volunteers will only have access to personal data where it is necessary for them to carry out their duties. All staff and volunteers will be made aware of this Policy and their duties under the GDPR. The Charity will take all reasonable steps to ensure that all personal information is held securely and is not accessible to unauthorised persons.
7.1. Anybody who makes a request to see any personal information held about them by the Charity is making a subject access request. All information relating to the individual, including that held in electronic or manual files should be considered for disclosure, provided that they constitute a "filing system" (see clause 1.5).
7.2. All requests should be sent to Data Protection Officer within 3 working days of receipt, and must be dealt with in full without delay and at the latest within one month of receipt.
7.3. Where a child or young person does not have sufficient understanding to make his or her own request (usually those under the age of 12, or over 12 but with a special educational need which makes understanding their information rights more difficult), a person with parental responsibility can make a request on their behalf. The Data Protection Officer must, however, be satisfied that:
7.3.1. the child or young person lacks sufficient understanding; and
7.3.2. the request made on behalf of the child or young person is in their interests.
7.4. Any individual, including a child or young person with ownership of their own information rights, may appoint another person to request access to their records. In such circumstances, the Charity must have written evidence that the individual has authorised the person to make the application and the Data Protection Officer must be confident of the identity of the individual making the request and of the authorisation of the individual to whom the request relates.
7.5. Access to records will be refused in instances where an exemption applies, for example, information sharing may place the individual at risk of significant harm or jeopardise police investigations into any alleged offence(s).
7.6. A subject access request must be made in writing. The Charity may ask for any further information reasonably required to locate the information.
7.7. An individual only has the automatic right to access information about themselves, and care needs to be taken not to disclose the personal data of third parties where consent has not been given, or where seeking consent would not be reasonable, and it would not be appropriate to release the information. Particular care must be taken in the case of any complaint or dispute to ensure confidentiality is protected.
7.8. All files must be reviewed by the Data Protection Officer before any disclosure takes place. Access will not be granted before this review has taken place.
7.9. Where all the data in a document cannot be disclosed a permanent copy should be made and the data obscured or retyped if this is more sensible. A copy of the full document and the altered document should be retained, with the reason why the document was altered.
Exemptions to Access by Data Subjects
7.10. Where a claim to legal professional privilege could be maintained in legal proceedings, the information is likely to be exempt from disclosure unless the privilege is waived.
8.1. The Charity has an obligation to comply with the rights of individuals under the law, and takes these rights seriously. The following section sets out how the Charity will comply with the rights to:
8.1.1. object to processing;
8.1.2. rectification;
8.1.3. erasure; and
8.1.4. data portability.
Right to object to processing
8.2. An individual has the right to object to the processing of their personal data on the grounds of pursuit of a public interest or legitimate interest (grounds 4.5 and 4.6 above) where they do not believe that those grounds are made out.
8.3. Where such an objection is made, it must be sent to the Data Protection Officer within 2 working days of receipt, and the Data Protection Officer will assess whether there are compelling legitimate grounds to continue processing which override the interests, rights and freedoms of the individuals, or whether the information is required for the establishment, exercise or defence of legal proceedings.
8.4. The Data Protection Officer shall be responsible for notifying the individual of the outcome of their assessment within ten working days of receipt of the objection.
8.5. Where personal data is being processed for direct marketing purposes an individual has the right to object at any time to processing of personal data concerning him or her for such marketing (which includes profiling to the extent that it is related to such direct marketing) and their personal data shall no longer be processed by the Charity for direct marketing purposes.
Right to rectification
8.6. An individual has the right to request the rectification of inaccurate data without undue delay. Where any request for rectification is received, it should be sent to the Data Protection Officer within 2 working days of receipt, and where adequate proof of inaccuracy is given, the data shall be amended as soon as reasonably practicable, and the individual notified.
8.7. Where there is a dispute as to the accuracy of the data, the request and reasons for refusal shall be noted alongside the data, and communicated to the individual. The individual shall appeal direct to the Information Commissioner.
8.8. An individual also has a right to have incomplete information completed by providing the missing data, and any information submitted in this way shall be updated without undue delay.
Right to erasure
8.9. Individuals have a right, in certain circumstances, to have data permanently erased without undue delay. This right arises in the following circumstances:
8.9.1. where the personal data is no longer necessary for the purpose or purposes for which it was collected and processed;
8.9.2. where consent is withdrawn and there is no other legal basis for the processing;
8.9.3. where an objection has been raised under the right to object and found to be legitimate;
8.9.4. where personal data is being unlawfully processed (usually where one of the conditions for processing cannot be met);
8.9.5. where there is a legal obligation on the Charity to delete.
8.10. The Data Protection Officer will make a decision regarding any application for erasure of personal data, and will balance the request against the exemptions provided for in the law. Where a decision is made to erase the data, and this data has been passed to other controllers or processors, and/or has been made public, reasonable attempts to inform those controllers of the request shall be made.
Right to restrict processing
8.11. In the following circumstances, processing of an individual's personal data may be restricted:
8.11.1. where the accuracy of data has been contested, during the period when the Charity is attempting to verify the accuracy of the data;
8.11.2. where processing has been found to be unlawful, and the individual has asked that there be a restriction on processing rather than erasure;
8.11.3. where data would normally be deleted, but the individual has requested that their information be kept for the purpose of the establishment, exercise or defence of a legal claim;
8.11.4. where there has been an objection made under 8.2 above, pending the outcome of any decision.
Right to portability
8.12. If an individual wants to send their personal data to another organisation they have a right to request that you provide their information in a structured, commonly used, and machine readable format. If a request for this is made, it should be forwarded to the Data Protection Officer within 2 working days of receipt, and the Data Protection Officer will review and revert as necessary.
9.1. Any and all breaches of the DPA, including a breach of any of the data protection principles shall be reported as soon as it is discovered, to the Data Protection Officer.
9.2. Once notified, the Data Protection Officer shall assess:
9.2.1. the extent of the breach;
9.2.2. the risks to the data subjects as a consequence of the breach;
9.2.3. any security measures in place that will protect the information;
9.2.4. any measures that can be taken immediately to mitigate the risk to the individuals.
9.3. Unless the Data Protection Officer concludes that there is unlikely to be any risk to individuals from the breach, it must be notified to the Information Commissioner's Office within 72 hours of the breach having come to the attention of the Charity, unless a delay can be justified.
9.4. The Information Commissioner shall be told:
9.4.1. details of the breach, including the volume of data at risk, and the number and categories of data subjects;
9.4.2. the contact point for any enquiries (which shall usually be the Data Protection Officer);
9.4.3. the likely consequences of the breach;
9.4.4. measures proposed or already taken to address the breach.
9.5. If the breach is likely to result in a high risk to the rights and freedoms of the affected individuals then the Data Protection Officer shall notify data subjects of the breach without undue delay unless the data would be unintelligible to those not authorised to access it, or measures have been taken to mitigate any risk to the affected individuals.
9.6. Data subjects shall be told:
9.6.1. the nature of the breach;
9.6.2. who to contact with any questions;
9.6.3. measures taken to mitigate any risks.
9.7. The Data Protection Officer shall then be responsible for instigating an investigation into the breach, including how it happened, and whether it could have been prevented. Any recommendations for further training or a change in procedure shall be reviewed by the Director and a decision made about implementation of those recommendations.
If anyone has any concerns or questions in relation to this policy, they should contact the Data Protection Officer at the New English Art Club c/o